AI Receptionist for Physiotherapy Clinics That answers every call.
Ovie handles your front desk around the clock, booking patients, rebooking treatment plans and chasing no-shows, so your physios can stay focused on hands-on care.
Drop-offs and missed calls stall your treatment plans.
Physio teams are hands-on with patients all day, so the phone rings out, rebookings slip, and patients fall out of their treatment plans before they finish.
Calls ring out during sessions
When physios are treating, new and existing patients hit voicemail and book with another clinic.
Patients drop off mid-plan
Without prompt rebooking, patients skip their remaining sessions and recovery, and revenue, stalls.
No-shows leave gaps
Last-minute cancellations leave appointment slots empty with no time to backfill the diary.
A front desk that never goes to voicemail.
Ovie's AI agents answer instantly, speak naturally, and work directly inside your practice management system to book, rebook and confirm patients without adding to your team's workload.
Answer 100% of calls, 24/7
Every patient reaches a friendly, knowledgeable voice, including after hours and on weekends.
Rebook the full treatment plan
Ovie books the next appointment, or the whole plan, live on the call so patients finish their care.
Win back drop-off patients
Patients who lapsed mid-plan are re-engaged automatically and booked back in.
Workflows built for physio front desks.
Every routine task that ties up your reception team, handled automatically and accurately.
24/7 call answering
Every call answered instantly, day or night, with natural conversation.
Live appointment booking
Books, moves and cancels appointments straight into your diary.
Treatment plan rebooking
Keeps patients on schedule by booking the next session before they leave.
Reminders & confirmations
Sends smart reminders and fills cancellations to cut no-shows.
Treatment enquiries
Answers common questions on sports injuries, rehab and recovery programs.
Referral & plan follow-ups
Tracks GP and NDIS referrals and prompts patients to rebook.
More completed plans, fewer empty slots.
Physio clinics using Ovie keep patients in care and capture calls that used to ring out to voicemail.
100%
Calls answered
No missed calls, no voicemail, no lost patients.
−31%
No-show rate
Smart reminders and instant rebooking keep your diary full.
24/7
Always available
Bookings captured after hours and on weekends.
Plugs into the tools you already run.
Ovie connects with the practice management and communication systems Australian physiotherapy clinics rely on every day.
Common questions about OvieHealth
Can OvieHealth answer physiotherapy calls after hours and on weekends?
Yes. OvieHealth answers 100% of patient calls 24/7, including evenings and weekends, and books sessions directly into your diary. After-hours calls become confirmed bookings instead of going to voicemail.
How does OvieHealth reduce no-shows at a physiotherapy clinic?
OvieHealth sends automated reminders and instantly rebooks cancellations from your waitlist, cutting no-show rates by around 31%. Your diary stays full and patients stay in their treatment plan.
Which physiotherapy practice management systems does OvieHealth integrate with?
OvieHealth integrates with Cliniko, Nookal, Power Diary, Halaxy, Coreplus and HICAPS. Bookings, reschedules and reminders are written directly into your existing system.
Is OvieHealth compliant with Australian healthcare privacy requirements?
Yes. OvieHealth is built to the Australian Privacy Act 1988 and its 13 Australian Privacy Principles, with SOC 2 controls, end-to-end encryption and Australian data residency. Patient information is handled to HIPAA-equivalent standards.
How quickly can a physiotherapy clinic go live, and what is the return?
Most clinics go live within about 60 minutes and recover an average of $21,000 or more in additional monthly revenue. Every missed call OvieHealth turns into a booked session is revenue that would otherwise be lost.
Turn every call into a booked session.
See how Ovie keeps your diary full and your patients in care.