Enterprise AI for Hospitals & Health Networks That scales patient access.
Ovie handles patient calls at scale, routes enquiries to the right department, and coordinates access across sites, reducing call-centre load while keeping every patient connected.
Patient access doesn't scale with call-centre staffing.
Large health services face unrelenting call volumes, fragmented departments and rising staffing costs, leaving patients on hold and teams stretched.
Overloaded call centres
Spikes in demand overwhelm switchboards, driving long hold times and abandoned calls.
Fragmented departments
Patients get bounced between departments and sites with no consistent front door.
Rising staffing costs
Scaling access by hiring more agents is expensive and hard to sustain.
A consistent, scalable front door for every patient.
Ovie answers unlimited calls simultaneously, intelligently routes each enquiry, and coordinates across departments and sites, all on enterprise-grade, Australian-hosted infrastructure.
Elastic call capacity
Handle any volume spike instantly without adding headcount or hold queues.
Intelligent routing
Every caller is directed to the right department, clinic or service first time.
Network-wide coordination
Consistent patient access and booking across every site in your network.
Workflows built for health networks.
Patient access, coordinated and scaled across your organisation.
Unlimited concurrent calls
Answers every call at once, eliminating hold queues.
Intelligent routing
Directs enquiries to the right department or site.
Multi-site coordination
Unifies patient access across every location.
Centralised booking
Books and reschedules across clinics and services.
Call-centre offload
Deflects routine enquiries so staff focus on complex needs.
Access analytics
Real-time visibility into demand, routing and outcomes.
Better access, lower cost to serve.
Health networks using Ovie scale patient access without scaling headcount.
0
Hold queues
Every patient answered immediately, at any volume.
−40%
Call-centre load
Routine enquiries handled automatically.
24/7
Network access
Consistent patient access across every site.
Integrates with enterprise health infrastructure.
Ovie connects with the patient administration, EMR and contact-centre systems large Australian health services run.
Common questions about OvieHealth
Can OvieHealth handle high call volumes across a hospital or health network without hold queues?
Yes. OvieHealth answers every patient call immediately at any volume, so there are no hold queues. It provides consistent 24/7 patient access across every site in the network.
How much call-centre load can OvieHealth remove for a health network?
OvieHealth handles routine enquiries automatically and reduces call-centre load by around 40%. Staff are freed to focus on complex cases while patients still reach the network instantly.
Which hospital systems does OvieHealth integrate with?
OvieHealth integrates with Epic, Cerner, iPM, HealthLink, Genie Solutions and Best Practice, and connects to existing telephony and IVR. All patient data stays within Australian data residency.
Is OvieHealth compliant with Australian healthcare privacy and data residency requirements?
Yes. OvieHealth is built to the Australian Privacy Act 1988 and its 13 Australian Privacy Principles, with SOC 2 controls, end-to-end encryption and Australian data residency. Patient information is handled to HIPAA-equivalent standards.
How quickly can a health network deploy OvieHealth across multiple sites?
OvieHealth deploys quickly across sites by connecting to existing telephony and patient systems, giving consistent patient access network-wide. Most individual sites are answering calls the same day.
Scale patient access across your network.
See how Ovie reduces call-centre load and keeps patients connected.