AI Receptionist for GP Clinics That always picks up.
Ovie answers your phones around the clock, books and triages appointments, and lifts the admin burden off your reception team, so patients get through and your staff get breathing room.
Reception is overwhelmed and patients can't get through.
High call volumes, long hold times and constant admin leave GP front desks stretched thin and patients frustrated before they even see a doctor.
Phone queues and hold times
Peak-hour call spikes mean patients wait on hold or give up and call elsewhere.
Reception burnout
Staff juggle the phone, the front counter and admin all at once, leading to errors and turnover.
Recalls and results follow-up
Care plans, reviews and result callbacks slip when there's no time to work the lists.
Capacity for your front desk, instantly.
Ovie's AI agents handle unlimited calls at once, book directly into your clinical software, and take routine admin off your team's plate without compromising patient care.
Never miss a patient call
Every caller is answered immediately, even during the morning rush or after close.
Smart booking and triage
Ovie books the right appointment length with the right doctor based on the reason for the visit.
Automated recalls and reminders
Care plan reviews, immunisations and follow-ups are chased automatically.
Workflows built for general practice.
Routine reception work, handled accurately and around the clock.
Unlimited call handling
Answers every call at once, no queues, no hold music.
Appointment booking
Books, reschedules and cancels into your clinical system live.
Reason-based triage
Routes urgent needs and matches visit type to the right slot.
Recall management
Re-engages patients due for reviews, screening and vaccinations.
Reminders & confirmations
Reduces no-shows with timely, automated reminders.
General enquiries
Answers hours, billing, scripts and referral questions instantly.
Calmer reception, better access for patients.
GP clinics running Ovie clear the phones and free their staff for in-clinic care.
0
Calls on hold
Every patient is answered the moment they call.
−26hrs
Admin per week
Routine front-desk tasks handled automatically.
24/7
Patient access
Bookings and enquiries captured at any hour.
Connects to your clinical software.
Ovie integrates with the practice management and Medicare systems Australian GP clinics use daily.
Common questions about OvieHealth
Can OvieHealth answer patient calls for a busy GP clinic without putting anyone on hold?
Yes. OvieHealth answers every call the moment it comes in, 24/7, so no patient sits in a hold queue. Bookings, cancellations and enquiries are captured at any hour, including after the clinic closes.
How much front-desk admin can a general practice save with OvieHealth?
OvieHealth handles routine front-desk tasks automatically and saves around 26 hours of admin per week for a typical practice. Your reception team is freed from repetitive calls to focus on patients in the clinic.
Which GP practice management systems does OvieHealth work with?
OvieHealth integrates with Best Practice, MedicalDirector, Genie Solutions, Zedmed and Cliniko, and supports Medicare and DVA workflows. Appointments are written directly into your existing system.
Is OvieHealth compliant with Australian healthcare privacy requirements?
Yes. OvieHealth is built to the Australian Privacy Act 1988 and its 13 Australian Privacy Principles, with SOC 2 controls, end-to-end encryption and Australian data residency. Patient information is handled to HIPAA-equivalent standards.
How quickly can a GP clinic go live, and what is the return?
Most clinics go live within about 60 minutes and recover an average of $21,000 or more in additional monthly revenue. Every missed call OvieHealth turns into a booked appointment is revenue that would otherwise go to voicemail or a competing clinic.
Give your patients the access they deserve.
See how Ovie clears your phones and lightens your front desk.